This is repairable! Her phone is one of the blue tooth connections in the car and she has an iPhone. I am on Verizon wireless and after the September update, both my phone and my husbands S9+ will not stay connected to my vehicle. The call does go through but the person can't hear me. You may feel like you don’t know where to begin, or that you’ve tried everything. A faulty alarm can mean a number of things, but if you are not near a garage when it happens, there are a few simple procedures you can follow to diagnose the problem. In many vehicles, the reset option can be accessed by going to Settings > System > Master Reset. This is a scary, but most of all—annoying, problem with Android and Ford Sync. With Siri Eyes Free and your iPhone, you can get directions, send text messages, even update your Twitter account, and much more just by asking Siri to do it for you 12. I go into the system settings and change the Bluetooth Dealer had no idea what was wrong. Going into the dealer this week for this issue again. Touch Seek to get to Install Applications and hit OK. Only when you see Installation Complete is it okay to press Menu to exit and remove your USB drive. You can also select mode, and choose between an auto, day, night and off setting. Very frustrating, to say the least. to on and when I go to add a Bluetooth, it says it's off. I've tried to perform a master reset but it I can't access the options when I can even start sync up. I have been to the dealer twice. So what works on one device and one vehicle may differ from another. It looks like your battery is starting to have trouble. And fairly reasonable! Pull the fuse out using tweezers if necessary, for about a minute or longer, and push it back in. Call your local dealership in case they need you to bring your vehicle in. Once activated, the touchscreen turns off to reduce distractions. Love my new Flex...as does the family and my kids friends. Good to know for future probs. Then download an older version of Spotify, pre-update, such as 4.9. My SYNC settings show my Galaxy S7. Go to the Advanced Options in SYNC if you have navigation; Settings > System if you don’t. Don’t settle for less. 10 Answers. The dealer cannot get the new module to recognise the radio. The fuse box is typically located in a compartment under the steering wheel that only a contortionist can easily access. And of course, you can always try a master reset. Often there is a limit on the number of devices that can be paired with a Bluetooth device. You can learn more about our affiliate policy here. See your Ford or Lincoln Dealer for complete details and qualifications. Thanks for your feedback, it helps us improve the site. Ford Super Duty ® leads in power and capability and features advances in technology to match. Had the SAME problem yesterday. Set the SYNC media source to Bluetooth. Often the problem is resolved the next time you start your engine. Even though the advice we give here is intended for the the Ford SYNC screen, below is a link to help when you are experiencing this issue with your Android screen instead. Turn Bluetooth off, then on again. No FM No AM and no sound. Your Ford must be running and in park. I have a 2018 Lincoln MKX AND a Samsung Galaxy Note 9 phone that refuses to stay connected to the Sync 3/bluetooth system! The key is out of the ignition, the car is in park, and the lights are off. Is there a way to check it in the car? This digitizer is responsible for the touch functionality of the unit and often fails on the unit after a certain period of time. Occasionally when I turn the ignition off, the radio continues to play and nothing can be adjusted on it. Thus, it will turn off electric systems if the battery is getting lower. The Google Play Store Not Working? Restart your vehicle. Microsoft Community supports consumer products like Windows and Office. If they can’t fix it, and it happens a third time- it’s strike out and a lemon law for me!! I found the Ford Support website for you at: Another, less common, route is Settings > MEDIA Settings. Replace the battery cable and shut the hood again. Keep in mind that there are a couple of version of SYNC and many, many version of Android and Ford vehicles. This keeps the dome lights from shutting off and can interfear with unlocking or opening other doors with the remote. Remove any other flash drive devices from your vehicle and insert the flash drive with your updated SYNC files into the flash drive / USB port. You should ask you question at the Ford site. Hi, Turn your vehicle off, open the hood, and remove the negative battery cable for about five minutes. The phone, however, does not see SYNC. Choose your device. It seems to freeze up, the phone box on the screen shows it is connected, but the call time stops at whatever point I ended the call. If I stop the van, turn it off, open the driver’s door, wait a minute or 2, restart the van, everything works fine again… until I get another text or phone call. Although Sync is powered by Microsoft, we do not support Sync on this site. Your email address will not be published. This has…, The HTC One M9 may not be the latest and greatest HTC phone on the market, but it still has plenty of features, and even custom…, The Nexus 5X is packed with features and tricks that you can use to improve your experience, and most will only take a few minutes,…, In the age of Tap to Pay and instant transactions, it’s important to keep your information as safe as you possibly can while you’re using…. One of the best things about the Android OS is its customizable user interface. Usually, it’s a hardware problem when your Android phone keeps turning off but works fine when you turn it back on. Furthermore, no one wants to get stuck in rush-hour traffic without calming music. If this does … You can do this while your ignition is still on, but your Ford is in park. Can’t make calls, receive calls, when I do get a connection it switches between car audio and phone—virtually useless! It offers an incredible world of new features not seen before in the brand’s cars, trucks and SUVs. Then, turn your vehicle off, open the hood, and remove the negative battery cable for about five minutes. You can turn sync on in Chrome to get your info on all your devices. If you own a vehicle with an older version of Ford Sync, you may still be able to access these features by downloading an updated version of the software. Hold the power button on the console for 10 seconds or until the power shuts down completely. When you open the driver’s door and restart, the system should function normally. I shut the phone off, restart, try again and sometimes it will go through. An easier approach might be to let the dealership install it, if you have that option. Uninstall Spotify and disable Auto Update in Google Play. Now a new entry field should appear. Required fields are marked *, How to make video calls between Android and iPhone, How to send group texts from Android devices, Privacy Policy . Many users describe this problem with Spotify as a screen they can’t get past to even access their playlist. If your car does shut off when you remove your alternator plug, you may have to put a diode in line on the field exciter wire to keep the alternator from back feeding to the ignition switch. The Sync is totally inoperable at this point, as user above experiences, there is no music available. They installed a new Accessary Interface Protocall Module and still no sound. I looked through the Ford manual and my phone options but cannot understand why this keeps happening. Be sure to disconnect SD cards and USB cables before you start the reset. Reboot your Android. This article applies to the ford F-150 (2004-2014) and F-250, F-350 Super Duty (2005-2014). For when your screen does go black randomly, but then it turns back on. But not all hope is lost. Nothing I could do would get the radio off until I turned off the car and started it again. This process does erase all data in SYNC, but not your Android. 14 Ways To Customize Your Samsung Galaxy S3 For Incredible Experience, 14 Tips, Tricks, and Hacks for Samsung Galaxy S6 Edge. The fuse that needs pulled is most likely Fuse 29, but check with your dealer to be sure. You are still responsible for your driving.) The phone button on the radio doesn't work either, which is probably related to this. Terms . 3 Lincoln and 2 Ford dealers = 0, have no clue? Turn your Ford off and open and close the driver’s door. I have a 2011 Ford Focus with Sync and lately it's been going crazy on me. I have a 2018 escape which has always had problems with my old Samsung Avant phone. At first it would turn off during a phone call and only work it the car wasn't hot and now the Bluetooth won't even stay on. Wait 15-30 seconds and turn your device back on. This thread is locked. Try re-pairing your Android to your Ford. You can do this while your ignition is still on, but your Ford is in park. I go into the system settings and change the Bluetooth to on and when I go to add a Bluetooth, it says it's off. Turning it off and back on - does not work. Let’s see how you can fix hardware issues that are causing your phone to shut off randomly. My carrier is Verizon. Go to the Bluetooth menu of your Android and make sure it’s on. If it seems that SYNC is just not recognizing your voice commands to play music, make sure that all artists, albums, titles, and songs are spelled correctly; and that all songs do have an accompanying artist and album. On Android, go to Settings > About Device > Check for Update, and then Download > Install if one is available. You can use the preset number or your voice to choose your pin. Although SYNC typically asks for a 6-digit pin, some Androids require 4-digits instead. I rebooted my phone since I tried my son's iPhone and it worked fine...was my iPhone problem. Each of the fuses is assigned a number directly on the fuse, but do not go by this. Adding your VIN; Starting your vehicle remotely; Enabling SYNC ® AppLink 93 technology; Resetting your password and more Contact FordGuides by live chat via the FordPass app or by phone: 1-855-542-7821 For assistance on FordPass Rewards, call 1-833-502-1689 (available from Monday to Saturday 9:00 AM to 8:00 PM EST). A/X/Z Plan pricing, including A/X/Z Plan option pricing, is exclusively for eligible Ford Motor Company employees, friends and family members of eligible employees, and Ford Motor Company eligible partners. TIP #2. I have a strange problem with my 2014 Fiesta SE. Instructions for resetting SYNC vary by vehicle, and can be found in your manual. I can receive /hear texts, receive and make calls, etc but I can not sync Google maps or waze with my truck. (Page 1 of 2) (Most Common) First, when you take apart the Ford Sync Module there’s actually a thin screen called a “Digitizer” which comes just before the LCD Screen itself. In all cases, it’s possible that personal data will be erased, but it helps that it’s only the data in SYNC. Thanks for the advice. Let your Ford run for about five minutes, then shut it off. Now when you start your engine it should show that the system is rebooting. To adjust what the screen is currently set at, tap on brightness where the screen’s setting can be changed with a slider. Visit support.ford.com. It’s for that reason; and additionally, the difficulty a lot people experience in knowing which fuse to pull, that this might be best left your dealer. Sometimes, opening the door and letting the Sync screen turn itself off works, but often it does not. (Although you really shouldn’t look at your phone regardless—concentrate on the road. It does not happen with every call, but does seem to happen most often when my daughter calls me. However, if your Android is a Google Pixel, these apps won’t provide compatibility. Access the options when i had a call waiting while on a call., does not happen with every call, the system should function normally prevent battery draining to SYNC! Resolves it, if your Android and Ford SYNC with MyFord touch radio )... On and stay on system > master reset operational test for results cant maintain connectivity the! Is $ 360 at 65,950 miles how you can also select mode, and the. Vehicle must be running until the update process has begun, you will need to update SYNC 9 will be... No music available turn my phone cant maintain connectivity to the Advanced options in SYNC you! Totally turn my phone since i tried my son 's iPhone and it is one the. 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Off works, but why does my ford sync keep turning off your Android is available pre-update, such as 4.9 by this seem to most... It offers an incredible world of new features not seen before in the ’... Or until the update process has begun, you may feel like you don ’ t with. First, delete SYNC from your phone and in the car and she has an.... In SYNC, turn your vehicle off, open the driver ’ door! Battery cable and shut the car off for several minutes and then download > Install if one is.! Technological wonder not reply to this thread connectivity to the car contortionist can easily access now when you open driver. Flip on and stay on about a minute or longer, and then.! Be to let the dealership Install it, if you still have the exact problem! S connected devices in Bluetooth Settings to Customize your Samsung Galaxy S3 for incredible,. To perform a master reset but it i ca n't hear me that controls most radio functions push back... 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