Lots of people we met said the same thing. Finally, the wedding planning. A little confusing to me so when I inquired about it I was told there were 3 levels to Diamond Club and because we received it complimentary, a Butler was not included. Upon changing rooms, we were informed of the amenities and I asked what was included in the Diamond club and the response was "are you diamond club"? The beach and bay is quite beautiful but for the first 9 days or so the hotel was fully booked and the towel game was really play on both the Diamond and non Diamond areas. Book Royalton Antigua Resort And Spa - All Inclusive, Five Islands Village on Tripadvisor: See 1,089 traveller reviews, 1,385 candid photos, and great deals for Royalton Antigua Resort And Spa - All Inclusive, ranked #2 of 2 hotels in Five Islands Village and rated 4 of 5 at Tripadvisor. Royalton Antigua Resort And Spa - All Inclusive: Updated - Overwater Bungalow Paradise - See 1,016 traveler reviews, 1,356 candid photos, and great deals for Royalton Antigua Resort And Spa - All Inclusive at Tripadvisor. The Royalton Antigua Resort and Spa is located on the western coast of Antigua, an island in the Caribbean. Star rating: 5 stars; Why we love it: The overwater bungalows here have glass floors, so you can see straight to the bottom of the … Just came back from The Royalton in Antigua. When we left at about 6pm I failed to remove a very expensive set of in ear phones.These were never seen again. Now $362 (Was $̶4̶0̶8̶) on Tripadvisor: Royalton Antigua Resort And Spa - All Inclusive, Five Islands Village. Updating my previous review as the hotel has gone above and beyond to make our trip great. This is when everything went downhill. This was our first experience of the Royalton brand and will probably be the last.On a final note; despite the disappointing elements of our stay we met new friends and had a lovely holiday. I cannot accuse anyone in particular of stealing it but the cabana and safe would have cleared out by staff shortly after we left for the next guests the following day.Sylvia was very sympathetic with our issues and much to our pleasant surprise she arranged a complimentary stay for our last three night in one of the overwater bungalows. Dear Nicole M,Thank you for choosing our resort for your recent vacation and taking the time to share your feedback with us.We appreciate your comments highlighting the cleanliness of our property, the decor of our resort, property-wide wifi and the hospitality of our host, especially Sean. This is the version of our website addressed to speakers of English in the United States. Check out all the details – prices, reviews and more photos, on the booking page here. Each of the ultra-luxurious overwater bungalows at Sandals comes with its own private butler, infinity pool and well-stocked mini bar, meaning you won’t have to move far to experience this piece of paradise in the Caribbean. My wedding planner went to the front desk to sort it out and could not get any assistance so she tracked down the GM, Christian who came to find us and advised of an upgrade to Diamond Club, which now meant we had to change rooms. the butler would come and sometimes we wouldn't see him for 1-2 hours before we could order again. Joann our concierge was phenomenal. Oh I forgot to mention that the male toilet is situated next door.We hired a cabana or the rear of the beach and these are quite nicely equipped with tv and have a dedicated bar tender, ours named Nelson who looked after us well. Can't wait to visit them and resort again! I thought I should review our holiday at the Royalton Antigua 12/09/2019 – 21/09/2019. We look forward to your return to celebrate another year of love. Choose between the family-friendly general … If it were not for him this would have been a one star review.This most definetly was not a 5 star experience. Choose from the Resort or Diamond Club sections ( couples will want to stay with Diamond Club for their honeymoon if possible) Rooms all feature the following . Kind Regards, Royalton Antigua Management Team. At first, it was a half hour and so on till we got delayed in getting our room 2 hours later. An all-inclusive resort, the Royalton Antigua Resort and Spa is a notably large resort, housing both land and water based rooms on the island of Antigua, in the Caribbean.The overwater rooms, the only of their kind on the entire island, cater to adults with a no children policy, making them ideal for honeymooners and wedding guests that are traveling without children in tow. Experience upscale adults only luxury in the privacy of your very own Chairman’s Overwater Bungalow. I can imagine how they would be in the summer. Had a lovely time at the Resort. On the bright side the buffet restaurant was more than adequate for breakfast, but not so good for lunch and dinner, food often cold unless it is cooked to order. Pool bar is awesome, never had … Here, couples are invited to […] Our guests praise the pool and the helpful staff in our reviews. They will have to improve their smiles and their service. Taxes and fees that are shown are estimates only. From unlimited à la carte dining to signature DreamBed™ mattresses in each well-appointed room, guests can take advantage of Royalton’s All-In Luxury® concept, carefully designed to deliver personalized service. Bucket list . Cabana rentals are from 10am - 6pm and at 4pm everyday the cabana butler would leave and we would be on our own to get food and drink. Royalton Antigua Resort and Spa – All Inclusive est noté "Bien" par nos clients. Once that was done, my information was transferred to their "off-site wedding coordinator". Management do not enforce this so the signs are completely ignored.Never a day passed without experiencing cold or luke warm food in either buffet or al a carte restaurants. Our Butler Tony was excellent. My only complaint about thw wedding was the logistics from the ceremony site to the dinner site. We hope that you will allow us the opportunity to have you back with us in the future, providing the experience you wished to enjoy. In fact he is the only friendly character in the hotel and in addition perfectly bilingual. Delivering the highest level of luxury with spacious accommodations and anticipatory service, Royalton Antigua’s Chairman Overwater Bungalows are perfect for discerning travelers in search of the ultimate luxury getaway and are the only overwater bungalows on the island. She got me the best rub for my pain and cold. The pools, landscaping and grounds are beautiful. However, we were only able to secure one session on our last full day. She would go weeks without answering emails and refused to speak on the phone stating she was too busy. I had to contact Maintenance 4 times. They would reach out to us first thing each morning to see if they could be of assitance with anything. There is entertainment but it is sporadic and it ends just when things are getting fun. The resort is clean and the staff goes above and beyond. Will be back. We would see him everyday around the resort and he truly cared about our experience and was there to help.My favorite person was Tomekia, our housekeeper. You had to be on the beach by 7.30am to bag a couple of beds . Diamond Club was nice because we could make dinner reservations (staff at Diamond Lounge made the reservations for us). See 1,087 traveler reviews, 1,385 candid photos, and great deals for Royalton Antigua Resort And Spa - All Inclusive, ranked #2 of 2 hotels in Five Islands Village and rated 4 of 5 at Tripadvisor. In fact, the staff is not smiling anywhere in the hotel, this is the first time I see this. After the first day we were disappointed with the service and after voicing our concerns Yleana and Surge changed that quickly. Taxes and fees that are shown are estimates only. We are elated to know that you also enjoyed the palatable cuisine, cleanliness, and beauty of the resort, comfort of your room, and the cocktails and dancing in the Sports Bar.Your commendations are appreciated and will be shared with our hosts, especially Joann, as she truly enjoys delivering memorable experiences. We were at the Royalton Antigua from March 11-18, 2020, and if we could have extended our trip by another week, we would have. We had to get bottled water from the bar as our requests to the concierge for the mini bar to be restocked were ignored. Parcourez notre galerie de photos, lisez les avis des clients et réservez tranquille avec notre Garantie de prix. Royalton Antigua’s overwater bungalows are waiting for YOU! Kind Regards, Royalton Antigua Management Team. We stayed there from Jan9-Jan13 (4nights 5 days). The final location in the Caribbean with the best overwater bungalows is the Royalton Antigua. Delivering the highest level of luxury in spacious accommodations with anticipatory service offerings, Royalton’s Chairman … The wait staff were, for the most part, friendly.Af for the quality of the construction of the resort, they must have had a bulk deal on veneer stone because it was everywhere and horribly installed. My husband and I visited the resort from August 31st - September 7th with 25 of our friends and family to celebrate of 10 year anniversary with a vow renewal. Clean everywhere.The rooms are quite luxurious and internet everywhere, even at the beach.The beach is small and you have to install a towel on a chair very early in the morning to get a place. We’ll even let you know about secret offers and sales when you sign up to our emails. Very good drinks service at the beach, but staff has bitter face. The time we arrived at the resort till the time we left, everyone from the concierge, guest services, all the staff, entertainment group- Everyone was on top of things. Cora's smile and friendly attitude is contagious. It … Chef Marvin provided us awesome meals and a special lobster meal for the birthday girl. Diamond Club also gets you one bottle of champagne or wine to your room daily and one hour daily of hydrotherapy spa service, which consisted of a series of shower mists, then three different pools/hot tubs, then a steam room and sauna. On the second day we lost power for just under two hours and on the third both power and water for considerably longer. The room and views are fabulous and Surge has gone above and beyond to make this a trip of a lifetime! Start your vacation … I felt bad for the single people at the resort because there was no night club/disco so it was a real bore at night. Royalton Antigua Management Team, Marketing at Royalton Antigua Resort & Spa, responded to this review. The staff are very accomodating, however much more training is required. Royalton Antigua Resort and Spa. See 1,089 traveller reviews, 1,385 candid photos, and great deals for Royalton Antigua Resort And Spa - All Inclusive, ranked #2 of 2 hotels in Five Islands Village and rated 4 of 5 at Tripadvisor. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Simson, Shamoy and Emerson gave my husband and exceptional service. I complained and the desk manager Aaron didn't want to show his face till I started raising my voice. We went there as guests and left feeling like we were family. Kind Regards,Royalton Antigua,Management tEam. 10 year weeding anniversary celebration trip, so we treated ourselves to the Over the Water Bungalow and it was so worth it. Thank you to Nelson at the Diamond Club pool area bar, he was excellent, always had a smile and worked very hard to make sure everyone was happy. The room was comfortable and clean. Only you can tell the rest of this amazing # AllInLuxury ® … This response is the subjective opinion of the management representative and not of TripAdvisor LLC. With all due respect to those who like the "all-inclusive" concept but I just got the sense that everybody was trying to eat and drink more than their fill and it seemed to attract that type of person. Enter the Overwater Bungalows at # RoyaltonAntigua. The Bungalow is all about luxury, privacy, and the view which is unbeatable. I had to call him to ask him where he had us going. Cora is knowledgeable, works very hard to make sure the guests are happy and goes above and beyond all customer service expectations. Royalton Antigua is comprised of two distinct sections, all unique to the guests’ needs and vacation styles. For the price you pay, this resort is a real let down and they need to up their game or LOWER THEIR PRICES.If it wasn't for their positives, this would be a 2 star review. Vous recevrez même des promos et des offres discrètes en vous abonnant à notre newsletter. We are appreciative of your comments highlighting your enjoyment of our overwater Bungalows and the hospitality of our hosts, especially Sylvia and Emerson who made your stay memorable; they will certainly be commended for a job well done.It is regrettable to learn of the shortfalls experienced during your stay and for such, we extend our sincerest apology; this is certainly not the experience we hoped or you.Your comments were noted and shared with the relevant personnel and our team is currently improving the standard delivered by implementing additional training and other resources throughout the resort as we continually aim to deliver exceptional experiences to all of our guests.Whilst an apology cannot change the outcome of your stay it is our sincerest hope that you will return to us granting the opportunity of providing you with a stay that will most certainly surpass your last and change any negative perceptions you may have of our resort. Discover genuine guest reviews for Royalton Antigua Resort and Spa – All Inclusive along with the latest prices and availability – book now. Good à la carte restaurant, but slow service. Cora was the first person we met at Royalton Antigua and she set the tone with her wonderful smile from day one and continued throughout the entire vacation. Firstly, the check-in and the availability of my room was very good, the room was cleaned every day to a good standard but as the mini bar was only stocked once. William was our other butler and they both provided excellent service during our stay.Extra shout out and thank you to Surage, Manager. Their paths around the grounds were made of stamped concrete and not pavers. The staff was excellent. Enjoy free WiFi, free valet parking, and an outdoor pool. No problem. Both were absolutely wonderful and assisted us with information and excursions. The pictures were taken on site 26th April 2019 and the word from the resort is that most everything will be open with the exception of the casino, 1 restaurant is delayed – Grazie Trattoria and also the spa meanwhile they have wellness rooms … Please see our partners for more details. It's paying high price for nothing, it's better elsewhere. Sad to be leaving paradise but can’t wait to return.More. This was my 3rd time in Antigua and 1st time staying at Royalton-Antigua resort. We are delighted to receive your kind words, especially those of about our hosts Simson, Shamoy and Emerson, delivering exceptional service thus delivery and wonderful holiday.Your commendations are appreciated and will be shared with them as they truly enjoy delivering memorable experiences. Aug 27, 2019 - This Pin was discovered by Linda Dancer-Honeymoons,Inc.. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Dear Kellie M, Thank you for choosing our resort as your vacation destination and sharing your experience with us. The drinks the food were good. Prior to arriving, I submitted a wedding inquiry through their website and was contacted by someone at the resort with instructions on how to secure the wedding date. Royalton Signature … Instead of having chairs set up at both locations, the chairs from the ceremony had to be brought to the dinner site by Teresiann and her two assistants. Delivering the highest level of luxury with spacious accommodations and anticipatory service, Royalton Antigua’s Chairman Overwater Bungalows are perfect for discerning travelers in search of the ultimate luxury getaway and are the only overwater bungalows on the island. Every single staff member that we dealt with or just in passing through the resort were all so kind, always pleasant and greeted us with a smile! To make things right, he offered to make 3 reservations for us in the restaurants. The beach is absolutely beautiful, the water is crystal clear, long shallow beach entry with soft sand as you make your way into the Caribbean sea. One night there was Karaoke and before you know it, the music stopped at 10 pm and everyone was looking around like, "what just happened." Visited with friends for a birthday celebration. I've been to many all inclusives and by far, there are just too many kinks that need to be worked out. The only really good part of our stay was Jorge. Please see our partners for more details. We spoke to many guests most of whom had had problem after problem. The Last night of our stay we planned to visit the Caribbean restaurant that was shown as being open, when we arrived we found that it was closed for a private function for Mike Tyson and guests. Faites l’expérience du luxe haut de gamme dans l’intimité de votre propre Overwater Bungalow, sur la côte pittoresque de Deep Bay, en profitant des vues magnifiques de la mer des Caraïbes. Dear CSoso,Thank you for choosing Royalton Antigua for your recent vacation and taking the time to share your experience with us.We are elated to receive your comments highlighting the magnificent turn around of your holiday with us, the great views, the decor of your room and the hospitality of or hosts, especially Yleanna and Surge who will certainly be commended for a job well done.It was certainly a pleasure to have hosted you and we look forward to your return for another exciting experience. Shout out to Doreen, Tashanie, Shannon for being Attentive to some of the Divas.. We stayed 9/19/2019 thru 9/23/2019. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. We upgraded to Diamond Club so we could get an ocean view room, which was amazing. Will I return, I doubt it. He will certainly be commended for a job well done.Regrettably, the shortfalls identified affected the full vacation experience we hoped for you and for such we extend our sincerest apology; rest assured that your comments have been carefully recorded and shared with the relevant personnel for further review as our drive and determination to provide exceptional experiences to all of our hosts will fuel the necessary improvements.It was certainly a pleasure hosting you and it is our sincerest hope that you will return to us to experience first hand the improvements that you played a part in tailoring.Kind Regards,Royalton Antigua,Management Team. Popular attractions Jolly Beach and Dickenson Bay Beach are located nearby. I was a little taken a aback because Christian has spoken to this person and told him we were upgraded and to take care of us. They had insufficient water so we couldn’t have a steam or sauna,Our main butler was Emerson who is truly a credit. This was unacceptable. Discover genuine guest reviews for Royalton Antigua Resort and Spa – All Inclusive along with the latest prices and … It was the friendly and attentive staff that made the trip one of the best. Our partnership with Booking.com allows you free cancellation on most bookings. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. The Bungalow is all about luxury, privacy, and the view which is unbeatable. Similar to Sandals Grande St. Lucian, Royalton Antigua has the only overwater bungalows on the Caribbean island of Antigua. The desserts, ice cream, gelato and coffee/cappuccino in the resort café was also excellent. We complained strongly and were moved after 3 days. Sandals have an excellent rewards scheme and its FREE.The last few days of the holiday were disrupted by two or three parties of women guests totalling approximately 100. They were knowledgeable, friendly and truly an asset to the Royalton!! My wife was reduced to tears at least three time whilst complaining . Prices are the average nightly price provided by our partners and may not include all taxes and fees. Relax by one of the numerous oceanfront pools or take a stroll along the pristine shores, while younger guests have … Additional amenities and services included are: I went home with 30ish bites.As for entertainment, better bring a few good books. The bartender made me a special drink to knock out whatever I had out. We did two hydrotherapy sessions and they were excellent. I was sick when I arrived there and the staff gave me various remedies to help me get better and get to enjoying my vacation. He came from Mexico to help the hotel train the employees and he was amazing. They descended on the pool and pool bar during the day and at night in the restaurants and bars with little or no regard for other guests with their unacceptable raucous and sometimes rude behaviour, in my opinion the atmosphere in the hotel changed dramatically. This never happens here.There is a nice ice cream and coffee station but on two seperate days they actually ran out of ice cream. Your commendations are appreciated and will be shared with our hosts, especially Toyann and the weddings team as they are dedicated to making your experiences memorable.Regretfully, the shortfalls you encountered impacted the overall experience we aimed to deliver.The recommendations provided have been noted and are currently being used to improve the product we deliver through all divisions. Dear kim b, Thank you for making Royalton Antigua your chosen Anniversary destination and sharing this momentous occasion with us. Dear JamaicaReady07, Thank you for visiting the beautiful island of Antigua and making Royalton Antigua your chosen vacation destination. Enjoy free WiFi, free valet parking, and an outdoor pool. Private Location Royalton Antigua’s Chairman Overwater Bungalows are nestled perfectly on Deep Bay, Antigua –an unspoiled private beach next to some of the area’s most breathtaking waters. She always had a smile and a positive attitude, not to mention she left the Bungalow spotless.One more person to mention, was Big K (Kumon) he also checked on us everyday to see if we needed anything and wanted to make sure we had a great time.Sharing some pics. I will do this partly in point form.The GOOD;-Grounds/location-General service employees-Beach-Gym-RoomsThe BADpretty much everything else-Middle/upper management-Quality of construction -Food-Mosquitos (since almost everything is open air)-Check-in efficiency-EntertainmentThis was our first run at an all-inclusive and for me, it was not a good choice. Keep reading to discover more! The buffet was really good, plentiful, lot's of variety and clean. I had a meeting with Teresiann and her team who was very accomodating. Kind Regards, Royalton Antigua, Management Team. My family and I wish you and your family all the best!Royalton Management, I hope you truly understand the immense value that your employees like Cora and the others I mentioned bring to the vacation experience! Check in was quick and smooth, the hotel is clean, newly renovated and overall very nice, and luxurious. Near the beach there is also a mini restaurant "Trattoria" which offers pizza, hamburger, fries, but still there no service, very very slow. She made sure we got everything we needed and went above and beyond.Dinner at restaurants, food was good but wait times from seating to receiving dessert averaged about 2.5 hours. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The Bungalow was gorgeous, exceeded our expectations. The Caribbean restaurant was so so but again, cold food. Updating my previous review as the hotel has gone above and beyond to make our trip great. The two staff members in this cafe were amazing, they remembered our coffee, cappuccino and tea orders and were preparing them as we entered. We’ll even let you know about secret offers and sales when you sign up to our emails. I really enjoyed my stay at Royalton Resort. I gave up after the first night and made the reservations myself.As for the restaurants, they were completely inconsistent and the food quality was fair. Réserver Royalton Antigua Resort And Spa - All Inclusive, Five Islands Village sur Tripadvisor : consultez les 1 090 avis de voyageurs, 1 385 photos, et les meilleures offres pour Royalton Antigua Resort And Spa - All Inclusive, classé n°2 sur 2 hôtels à Five Islands Village et noté 4 sur 5 sur Tripadvisor. Our view was the side of a building and a staff door that was constantly in use. Royalton Antigua Resort and Spa – All Inclusive is rated "Good" by our guests. With the amount of chairs and the distance this would have taken forever, so my husband (Groom) and several guests started carrying chairs to the other end of the beach. Service In restaurants ran slow. He never did. FACILITIES & THINGS TO DO: The resort has … Poor buffet except breakfast. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Scores was fun after hours dancing and drinks. your own Pins on Pinterest We won't be back since there were so many shortcomings and little value. Unfortunately, unlike the Bahamas, you don't have much of a choice but to do all inclusive in Antigua because the restaurant and bar scene is not developed.It all started wrong with flying Sunwing but I'll get to them in a separate review. Plus, with Royalton Antigua Resort and Spa so close to the airport, you can go from the runway to the pool in just 30 minutes. Review tags are currently only available for English language reviews. Thank you very much Ms. Cora for all your assistance and all your kind words! Kind Regards, Royalton Antigua, Management Team. Experience upscale luxury in the privacy of your very own Overwater Bungalow on the scenic shores of Deep Bay at the newest resort in the TravelSmart portfolio, Royalton Antigua. The room and views are fabulous and Surge has gone above and beyond to make this a trip of a lifetime! Taking the time to elaborate on the exceptional service and hospitality from our hosts is appreciated. Located on the scenic shores of Deep Bay, every natural wooden bungalow offers a private and romantic ambiance and picture-perfect views of the Caribbean Sea – perfect for tranquil evenings spent watching the sunset. Small BBQ at the beach, but fairly limited food in choice and often no plates. Discover (and save!) Cesar and Fabiola were wonderful!!!!!!!!!! Loved the large shower. Overall the swim ups are in my view a waste of money. Diamond Club also provided Butler Service at the hotel, which we personally rarely used. I'll start by saying I can see the potential of this resort becoming 5 start eventually, but right now they have some work to do. The water is very calm. When I asked her for pictures or explanations of various options she could not provide them since she had never been to the resort. Teresiann was able to answer questions quickly, and whatever was not addressed I decided to just wait until I arrived.Upon arrival, I checked in and inquired about the complimentary room upgrade for my wedding package, only to be told they had no information regarding my wedding. Nestled on a sparkling beach, this all inclusive resort is an ideal destination for both family vacations and romantic getaways. Are going well and Royalton Antigua the view which is unbeatable we upgraded to Diamond also. I can imagine how they would reach out to Doreen, Tashanie, Shannon for attentive... Overwater Bungalow your dinner, cold food, cold food hotel has gone above and beyond to provide his.! 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