PayPal Buyer Protection means you can make a claim to get your money back if goods you’ve paid from don’t turn up or they’re not as the seller described when they arrive. Let’s see what protection this gives you and in what cases you won’t be able to make a claim. PayPal’s Buyer Protection program might reimburse you. After selecting a resolution process (eBay Money Back Guarantee, PayPal Purchase Protection, or requesting a chargeback from their payment provider) a buyer is required to use only that process to resolve the transaction issue. 6.3 Access to shipping information The Buyer grants PayPal the right to access on his behalf shipping information of the shipping service used in order to verify shipping of an Credit card chargebacks vs PayPal Buyer Protection. The PayPal website states that its 'Buyer Protection' programme entitles users to 'reimbursement for the full purchase price of the item plus the … PayPal Buyer Protection, any open claims will still be processed until a final decision has been reached. If you pay with your credit card through PayPal, you may well be covered by the chargeback protections offered by your credit card provider. Credit card chargeback rights may be broader than the PayPal Buyer Protection policy. For the latest information on this program, go to PayPal’s buyer protection page or PayPal’s security for online shopping page. About the Book Author. If the seller in this case wanted to compensate the buyer somewhat, they're entitled to. Getty Images / Joe Raedle. Buyers can't use more than one resolution method to get a refund. PayPal Purchase Protection (also known as PayPal Buyer Protection) applies for certain, qualifying purchases regardless of the payment method. PayPal’s New Buyer Protection Policy Doesn't Cover Resale. To take advantage, you need to report the transaction quickly, but know that Buyer Protection does not cover all transactions. In the case you outlined, the seller provided the tracking number and that then made the buyer protection null and void. Marsha Collier is a recognized expert on ecommerce, online customer service, social selling, social media marketing, and eBay. You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. 2020-06-25 10:16 in Sneakers Words By Fabian Gorsler. Buyer Protection is similar to the benefits you get with a credit card: You can reverse the charges if the seller fails to deliver what was promised. 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