Review Latest Reports. depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. No dispute with landlord, only with this "service". & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! The Deposit Protection Service Blog Home; About The Deposit Protection Service (DPS) × The DPS – a year in review. In cahoots with agents/landlord in fraudulent refusal to return our deposit several months now -they keep passing all requests to the harassers estate agents who were constantly hassling us for visits calls email letters & now this since-they’ve continued with that -since we moved with their continued calls & emails & ridiculous demands to phone them also!? If you experience any problems calling us please complete our Online Form. After holding the deposit for over an year DPS was unable o share reason for deposit not being released. !Turnaround time is far too long. This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. Your experience can help others make better choices. The penalty is likely to be between 1-3 times the amount of deposit paid. 1.48 /5. I’m a landlord and gave all the evidence they required and asked for! I’m a landlord and gave all the evidence they required and asked for! Poor. Shocking service shocking company. Search their web site and there are no easily found contact details - why don't they just put the phone number and email address on the Home page? If you are a tenant, go with the zero deposit insurance or any other deposit protection service. They only do these things because they know they can get away with it, I would leave no stars if I could, disgusting company, I have been trying to help a friend who has been diagnosed with a terminal life limited illness, and is trying his best to get a deposit back for his tenant and get his affairs in order, this company are making it really hard and stressful for him, although it has been explained to them his situation, he is the most honest and kindest person I know, and felt so sorry for him today, they are treating him terribly and with no compassion or care whatsoever, 3 weeks of phone calls, sending evidence, and we are no further ahead, they keep raising the bar and making it harder, they need exposing, there is something quite wrong here. These kinds of schemes have been referred to in different ways such as deposit protection services, rent deposit schemes and landlord deposit schemes. Avoid this firm if possible! I rang them (there’s no other way to reach them) and they put me on hold until they said the service was too full and to call back later and hang up. All rights reserved. Do you agree with Deposit Protection Service's TrustScore? How much longer should I wait? At My Deposits, a tenancy deposit protection scheme provider, we aim to ensure that we provide a top-quality service and meet our high customer service standards. I phoned and finally managed to get them to agree to pay back my tenants deposit but it took a lot of time and security questions to do it. Thankfully I wasn't desperate for my deposit back.And after all that they side with the landlord despite overwhelming evidence. Write A Review (It only takes 30 seconds!) Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. The saga continues, now I have to wait four weeks for another reply! This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. Negative review after negative review and all with the same common themes: - extremely poor/negligible communication- lengthy delays in resolving issues- inconsistency across all operational layers- inability to process today's technology- consistently misinforming customersPersonally, I am awaiting an adjudication decision after my 11 year tenancy ended early September 2020. Kevin Firth January 3, 2012. Our customer service centre operates Monday to Friday from 08:00 – 18:30. Frauds+Absolutely useless crooks in cahoots with agents/landlord in rip off Britain, Be wary of using Deposit Protection Scheme. Monthly rental values soared and tenant population increased as the housing market struggled. Avoid if you can! We’re authorised by the government to protect deposits for tenancies in England and Wales and are the biggest provider of deposit protection in the UK. 7 talking about this. Estimated Money Consumers Saved since 1997: $15,765,080,261.01. I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. I was very lucky and hadn’t that happened I would have never get my parcel. Check reviews. What a joke. Accepted landlords (entirely false) claim that a dishwasher door wouldn't close on the basis of a photo. Deposit Protection Service Uk Contact Phone Number is : 0844 4727 000 and Address is The Pavilions, Bridgewater Road, Bristol, BS99 6AA, United Kingdom. I'm using the latest version of Fire fox and don't have trouble with any other web site logins. I tried to contact them about the problem but clicking on their Contact Us link gives the same problem, the page never comes up. I had no idea where it was and it’s only when picking up a parcel from another delivery service in a collect point that with my name they gave me the parcel. I moved out in March and ended my Contract August 1st. Just thought I would ask … Your name. 216 ratings from 3 sources. They provide ZERO guidance or advice to tenants and all they advise you to do is WAIT : 'wait for a response', or 'wait for the system to update' (which it never does because of their INCOMPETENCE!!!!) The Deposit Protection Service (DPS) holds the actual deposit and only releases it at the end of the rental agreement. !Turnaround time is far too long. I have wasted a total of two working days over the past fortnight trying to get the most basic of answers from this disorganised rabble. You've already flagged this Duncan 1 review. If a Landlord fails to lodge the deposit with one of the 3 tenancy protection schemes within 30 days of the date on which the deposit was provided by the Tenant the Landlord will be subject to a penalty. They do not accept dropbox, google drive links etc. Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. Complaints Reviews Scams Lawsuits Frauds Reported.™ by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ FILE A REPORT ...it's Free! We collate all the … I also have requested my landlord's evidence several times in the past only to never receive it which is so frustrating. It’s the absolute worst delivery company. Only the latest review will count in the company's TrustScore. They only do these things because they know they can get away with it, I would leave no stars if I could, disgusting company, I have been trying to help a friend who has been diagnosed with a terminal life limited illness, and is trying his best to get a deposit back for his tenant and get his affairs in order, this company are making it really hard and stressful for him, although it has been explained to them his situation, he is the most honest and kindest person I know, and felt so sorry for him today, they are treating him terribly and with no compassion or care whatsoever, 3 weeks of phone calls, sending evidence, and we are no further ahead, they keep raising the bar and making it harder, they need exposing, there is something quite wrong here. They want to keep hold of 10% of my deposit temporarily while we sort some things out, but are happy to return 90% of the deposit immediately. Voice your opinion today and hear what 295 customers have already said. I am giving them a poor review due their shockingly bad customer service. Had this been a legal process we would have awarded me based on the constant lies, as it is constant lying gets you everything if your a landlord there is no punishment.Even though DPS have multiple documents proving the landlord is lying and lied in the adjudication this gets the Tennant nowhere and DPS only look at any other reason to pay landlord.Over a year of this and even the adjudication is a soap shot stab in the dark with no real due process. It is now December and although my landlord and I have followed all protocol to resolve the dispute, I have still received no reply to my emails, no idea of when the situation will be resolved and absolutely zero faith that I will have answers any time soon. Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. What a joke. I called up and the man on the phone was SO condescending, kept telling me how to condense a file and told me all I can do is send that over when I kept reiterating to him that yes I already had done that and in its current state the zip was too large and couldn't be condensed. I am the tenant and have no dispute with the landlord. Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. Avoid, if at all possible. Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. In cahoots with agents/landlord in fraudulent refusal to return our deposit several months now -they keep passing all requests to the harassers estate agents who were constantly hassling us for visits calls email letters & now this since-they’ve continued with that -since we moved with their continued calls & emails & ridiculous demands to phone them also!? If you rely on your deposit to secure your next rental then please avoid the DPS. I have used these for quite a while, and find the service to be extremely slow and cumbersome. DPS - FAIL OWN T&C's. 1.01 /5. Thankfully I wasn't desperate for my deposit back.And after all that they side with the landlord despite overwhelming evidence. Tenancy Deposit Scheme, Offering government backed deposit protection services across the UK A disgusting unhelpful service! Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. 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