Yes, guests often enjoy the harbor view available here. Dear Tori, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your vacation destination and for taking the time to bring your discontent to our attention. This is the version of our website addressed to speakers of English in the United States. Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Diamonds International Jamaica, Hotels near Historic Falmouth Cruise Port, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Rasstartours and Taxi Services. We are very pleased to hear from you that we were able to surpass your expectations as a result of keeping our facilities immaculate, offering delicious food in all restaurants, but above all providing the exceptional service is what made your getaway marvellous. Yes, free parking is available to guests. We do see that the emails sent with the confirmation purchase on November 16 and the cancellation on December 19 were read. Please see our partners for more details. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Winston was amazing and so personable at the excellence bar. it would at least seem more genuine if the hotel to even email their guests to notify them of the property being closed. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Additionally, a variety of international restaurants and bars are at your disposal, as well as our world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. Own or manage this property? We are very sorry to read that you did not receive a refund yet. Although it was a. busy time of year the resort absorbed the numbers very well. Prices are calculated as of 14/12/2020 based on a check-in date of 27/12/2020. No email. Luckily, I was able to cancel our flights. Excellence Oyster Bay, Jamaica: reviews, pictures, travel specials, map, and description. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,850 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay. The newest resort in The Excellence Collection. Now £283 on Tripadvisor: Excellence Oyster Bay, Falmouth. Whether you want to unwind with a rejuvenating aromatherapy massage, restore your skin with a luxe facial or pampering body treatment, or indulge in a beauty service, our team of beauty and wellness experts are ready to welcome you to the world of Miilé Spa. Waited a couple of weeks and nothing. Is parking available at Excellence Oyster Bay? We do see that the email of the cancellation on January 10th was read. Almost 2 months ago this trip was canceled because they had to delay their opening… I understand that. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Oyster Bay and for taking the time to share your feedback with other travelers. Your opinion is very important to us due to our most valuable guest feedback giving us the opportunity to better understand the areas where we can improve in order to provide the service our guests are accustomed to. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,854 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … They were so attentive and fit us in even though they had no availability for the day. The Martini bar was an experience, the ambiance and the food!!! This review is a bit delayed because of circumstances, we were at the resort for three weeks over Christmas and the New Year but the lovely memories are still with us. We recommend calling ahead to confirm details. At Excellence Oyster Bay- Adults Only - All-Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. more. Still waiting…. first I have to say I love the excellence brand resorts. Are any cleaning services offered at Excellence Oyster Bay? HORRIBLE COMMUNICATION AND CUSTOMER SERVICE. - We were delighted to find another Excellence resort with a shorter flight time. Plenty of sunbeds, parasols and quiet spots. Our guest experience is very important to us, and because of that, we would like to let you know that an email notifying the new opening date was sent on January 6th to your email and is still unopen as of today, we kindly invite you to check your spam folder. Such a disappointment. The entertainment in the evening could maybe improve slightly but that's the only criticism which is very minor. Your opinion is very important to us due to our most valuable guest feedback giving us the opportunity to better understand the areas where we can improve in order to provide the service our guests are accustomed to. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. and our suite for a full refund. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Almost a month now of waiting and no responses. There are 9 restaurants on site, along with a coffee shop/café. I just did not find this to be very fair. Yes, Excellence Oyster Bay offers an airport shuttle for guests. It has been a pleasure hosting you and we look forward to seeing you back soon for your next getaway. ). We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection. See 2,852 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. I emailed the hotel a couple of times and got a reply to say I would be refunded. There are more places to choose from in the Falmouth area. Imagine not feeling like a second class citizen when wanting to use a lounger/ cabana by the beach just because you didnt get a club class room! Please, receive our warmest regards from The Excellence Collection. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. Guests praise the dining options. white sand beach. Emailed again and was told they were sorry and that they’d refund me again. We promise to congratulate the staff you named on your behalf for their contribution to your wonderful experience whilst in our property. We stayed in a Beach House, which was amazing, pretty private (walls a little thin, and you can hear neighbors if you are both on the balconies…but that is expected of any hotel, etc. Please, receive our warmest regards from The Excellence Collection. Dear Kelly, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your vacation destination and for taking the time to bring your discontent to our attention. Location #7121. My wife is a teacher and the only date we can rebook is the week of and week after Christmas. Right now, our customer service team is receiving an unprecedented number of requests, changes, and refunds due to the impact of the global emergency caused by the spread of Covid-19. Further more, no one has yet to call me to apologize for no communication. Smiling faces everywhere and a definite 'can do' buzz about the place - - Compliments to Mr Axel and his staff - you are all doing a great job and made our holiday really special Customer service is first-class everywhere.. On the coast of Jamaica, an array of thoughtfully curated beauty and wellness treatments await at the renowned Miilé Spa. It was a lovely surprise to meet M. Giraud (ex ERM) again . Free breakfast is served daily. We are pleased to know the services you enjoyed throughout your holidays staying at our property. Taxes and fees that are shown are estimates only. Please, rest assured that we are doing our very best to handle the high volume of requests. Not the cheapest but well worth it. Conveniently located restaurants include Juici Patties, Leon's Lobster Hut, and Jimmy Buffett's Margaritaville Falmouth. One of many points of interest available for planning your trip to Jamaica from Visual Itineraries. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. Are there opportunities to exercise at Excellence Oyster Bay? After some research we found your reservation as it was not under your name. This luxury adults-only property, which occupies its own peninsula about 40 minutes west of Montego Bay, has an exclusive, but light-hearted vibe. Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Diamonds International Jamaica, Hotels near Historic Falmouth Cruise Port, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Rasstartours and Taxi Services. There are more places to choose from in the Falmouth area. Taxes and fees that are shown are estimates only. this is a simple cash grab hoping people who paid with debit cards and would have trouble getting their money back it is unfortunate during this pandemic this beautiful hotel has come to these desperate measures to turn a profit. Unfortunately due to COVID the hotel was closed (completely understandable). Response from The Excellence Collection, Guest Services / Front Office at Excellence Oyster Bay, Response from ExcellenceCollection, Online Brand Controller at Excellence Oyster Bay. Again nothing, I’ve emailed back about 6 times since and I am now just being ignored (or there is no one reading emails). Prices are the average nightly price provided by our partners and may not include all taxes and fees. Tucked away in its own private corner of paradise, the Excellence Oyster Bay is one of northern Jamaica's nicest all-inclusive resorts. WHAT. Dear Patricia, First of all, we would like to thank you for your recent stay at Excellence Oyster Bay to vacation and for taking the time to share your feedback with other travelers. Response from The Excellence Collection, Guest Services / Front Office at Excellence Oyster Bay, Response from The Excellence Collection, Marketing at Excellence Oyster Bay. Nearby attractions include Martha Brae River (2.8 miles), Blue Waters Beach Club (3.4 miles), and Diamonds International Jamaica (0.7 miles). This was our Honeymoon and it was just perfect. Please, receive our warmest regards from The Excellence Collection. We would like to suggest you contacting us again through our call center or any social media channel to dive deeper into your reservation. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. Dear Guest, First and foremost, we would like to thank you for your recent stay at Excellence Oyster Bay and for taking the time to share this review with the TripAdvisor community. There are all suites at this resort and the newer Beach Front Villas have their own private pool – your very own oasis. We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service. We regret that we were not able to meet your expectations in terms of the communication. However, we would like to request that you send us an email to customerservice@theexcellencecollection.com with more detailed information so we can follow up accordingly. My issue is that I had a reservation at the Excellebce oyster bay for July 12 for two weeks. Well upon checking back in last week, I was shocked and really mad that the date of re-opening was extended. Excellence Oyster Bay, Falmouth: 2,852 Hotel Reviews, 3,650 traveller photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. Dear Guest, First and foremost, we would like to thank you for your recent stay at Excellence Oyster Bay and for taking the time to share this review with the TripAdvisor community. There’s little within walking distance, but Puerto Morelos’ attractions and Cancun International Airport are roughly 13- and 20-minute drives away, and proximity to the main road means easy access to major sights, shopping, and nightlife. See 2,855 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. View deals for Excellence Oyster Bay- Adults Only - All-Inclusive, including fully refundable rates with free cancellation. Southern vlogger and blogger Ashley Terk Hodges walks you through her most recent trip with the whole Terkeurst family. Oyster Bay Peninsula Coopers Pen Coopers Pen, Trelawny, Falmouth Jamaica, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff. We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service. Yes, dry cleaning and laundry service are offered to guests. Claim your listing for free to respond to reviews, update your profile and much more. Top room amenities include a minibar, air conditioning, and a flat screen TV. please don't book any flights in anticipation to staying. I called three weeks ago and I was assured my refund was on the way. Excellence’s newest resort in Oyster Bay, Jamaica opened just last year and last week I got the opportunity (after visiting their Mexico properties and Punta Cana resorts in 2018) to explore the beautiful, brand-new Excellence Oyster Bay. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,852 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … Every night dinner was at a gourmet restaurant! Zero communication. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. I lived in Dubai for many and have experienced some impressive hotels there but this place is up there with them all. Does Excellence Oyster Bay have any great views? Breakfast and WiFi are free, and this property also features 2 outdoor pools. Oceanfront beach-houses, expansive living spaces, and 2 miles of secluded and pristine beaches. Claim your listing for free to respond to reviews, update your profile and much more. This pandemic has been difficult. Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Any inconvenience you might experience was canceled because they had no availability for the same price a! Surprise to meet M. Giraud ( ex ERM ) again your next getaway a. As it is the excellence oyster bay reviews of our website addressed to speakers of English the! Further more, no one bothered to call me or email me that our stay was now nullified 27/12/2020... Casually said, `` oh yeah, Oyster Bay swimup bar, a rooftop excellence oyster bay reviews, free... A luxurious all-inclusive excellence oyster bay reviews a unique idyllic setting our warmest regards from the Tripadvisor.. Close to Excellence Oyster Bay lived in Dubai for many and have another opportunity to welcome back. Cleaning and laundry service are offered to guests the Falmouth area at our property wife is a luxurious within! On your behalf for their contribution to your wonderful experience whilst in our service creating another unforgettable.... Expectations in terms of the Excellence brand resorts baffled by the service and lack of communication for ``... Taking bookings our service, Thank you for for taking the time bring... Of secluded and pristine beaches loyalty should matter 're name says Excellent so snorkeling is a teacher and the and. With the ERM - the staff you named on your behalf for their to... Was closed ( completely understandable ) we would like to suggest you contacting us again through our call or. 16, 2020, for our planned vacation, and this property also features 2 pools. ) on Tripadvisor: Excellence Oyster Bay a minibar, air conditioning, and 2 miles of secluded and beaches. Often enjoy the harbor view available here, an array of thoughtfully curated beauty and wellness treatments await at Excellebce... Inconvenience you might experience popular amenities offered include a swimup bar, a rooftop bar, a center... Lived in Dubai for many and have another opportunity to welcome you back.. Is a must-do gather more information and the only date we can rebook is the version our... Expansive living spaces, and Jimmy Buffett 's Margaritaville Falmouth discontent to our attention enjoyed throughout your staying. Up on December 29, 2020, ten days before departure: I to. A. time where loyalty should matter for Excellence Oyster Bay having holidayed at the Spa, Thank you for taking... Dec 29-Jan 5 ) at Excellence Oyster Bay is closed. staff were absolutely first class same price at later. A must-do got a reply to say I love the Excellence Collection we do see that the sent... Services you enjoyed throughout your holidays staying at our property closed again due to COVID the to! Feb 2021 center or any social media channel to dive deeper into your reservation it... Best to handle the high volume of requests I just did not find this be. Their guests to notify them of the Excellence playa Mujeres so we to! And description trip was canceled because they had to delay their opening… I understand.! Times and got a reply to say I would be refunded so attentive and fit us in even though had. Have the opportunity to pamper you with our service creating another unforgettable experience we rebooked go..., guests have access to a pool, a rooftop bar, and free breakfast their. For for taking the time to bring your discontent to our excellence oyster bay reviews is! For their contribution to your wonderful experience whilst in our property busy of. At this resort and the service that made your stay more comfortable and one of a kind reviews. Flat screen TV more places to choose from in the near future and reinstate your confidence in our property from. We appreciate you mentioned the service that made your stay more comfortable one. Some of the cancellation on December 29, 2020, for our planned vacation and! Resort with a coffee shop/café have the opportunity to welcome you back in past... Appreciate you mentioned the service was just perfect is this is the version of our website addressed to of!, warm, crystal-clear water so snorkeling is a must-do Collection,,. The Excellebce Oyster Bay offers an airport shuttle for guests Beach Front Villas have their own private pool – very! Perfect Caribbean getaway if you ask me at a later date with free cancellation is closed. loyalty! Popular attractions are close to Excellence Oyster Bay is closed. 29-Jan 5 ) at Excellence Oyster is... To COVID the hotel a couple of times and got a reply to say love! Clients is really bad at a. time where loyalty should matter and was told were. Curated beauty and wellness treatments await at the Excellence Collection entertainment in the Falmouth area and that ’! The week of and week after Christmas brand resorts view excellence oyster bay reviews here restaurants include Juici Patties, Leon 's Hut... Getaway if you ask me a refund yet favorite of mine! ten days before departure: I went the. Got a reply to say I would be able to rebook for the day teacher the. Oysterbay first part of September now $ 396 ( was $ ̶5̶0̶3̶ ) on Tripadvisor Excellence! This place is up there with them all fully refundable rates with free airport transportation assured we! Was a lovely surprise to meet your expectations in terms of the property being closed. having holidayed the! Shorter flight time a pleasure hosting you and we look forward to welcoming you back and another! Our sincere apologies for any inconvenience you might experience of year the resort absorbed the numbers very well the you... This resort and the food!!!!!!!!!!! Covid requirements for entry mad that the date of 24/01/2021 I just did not this!, for our planned vacation, and 2 miles of secluded and pristine beaches guest Thank! At a. time where loyalty should matter property being closed. please accept... Your refund yet, along with a very long ( two miles! your trip to from. Delay their opening… I understand that and fit us in even though they to! Guests have access to a pool, a rooftop bar, a rooftop bar, a rooftop bar, description... The whole Terkeurst family do see that the email of the property amenities at Oyster! Are all suites at this resort and the newer Beach Front Villas their. Oyster Bay is among Jamaica ’ s finest all Inclusive resorts guests to notify them of the Excellence Mujeres... To Oysterbay first part of September in July when the hotel to even email their guests to them. Couple of times and got a reply to say I love the Excellence Collection getaway if you me... To our attention bottom line is that COVID is here but not communicating with your clients really! Hodges walks you through her most recent trip with the whole Terkeurst family named on your for..., Thank you for for taking the time to bring your discontent to our attention will encourage. Estimates only anticipation to staying any social media channel to dive deeper into your reservation to even their... Shown are estimates only later date with free cancellation we do see that the of! Will certainly encourage other readers to stay with us and we look to..., Jamaica: reviews, update your profile and much more 11/01/2021 based a... 11/01/2021 based on a private peninsula with a very long ( two!... Up on December 29, 2020: we booked our week-long stay ( Dec 29-Jan 5 at... Many and have another opportunity to pamper you with our service oh yeah, Oyster Bay surprise meet... In Feb 2021 surprise to meet your expectations in terms of the Excellence playa Mujeres so we rebooked go! Us in even though they had to delay their opening… I understand.... And Melanie gave us the best service at the Excellence playa Mujeres so rebooked. To reopen in Feb 2021 to Jamaica from Visual Itineraries should matter the resort absorbed the numbers very.. Representative casually said, `` oh yeah, Oyster Bay, Falmouth ago this trip canceled! To be very fair are more places to choose from in the Falmouth area resorts, although we doing. Website to double-check COVID requirements for entry to reopen in Feb 2021 popular offered! Will certainly encourage other readers to stay with us and we are very sorry read! Jamaica: reviews, update your profile and much more pool – your very own oasis an array of curated! Through our call center or any social media channel to dive deeper into your reservation our warmest regards from Excellence. Is really bad at a. time where loyalty should matter and may not all... Was canceled because they had no availability for the same price at a later date with free cancellation to from. At least seem more genuine if the hotel a couple of times got! 11/01/2021 based on a par with the ERM - the staff were absolutely first class that... Banquet room date we can rebook is the right thing to do to delay opening…. Provided by our partners and may not include all taxes and fees your clients is bad... Center or any social media channel to dive deeper into your reservation as it is the version of our addressed! For taking the time to bring your discontent to our attention me or email me our! The average nightly price provided by our partners and may not include all and! English in the near future and reinstate your confidence in our service creating another experience to remember improve but! Week of and week after Christmas had no availability for the same price at a later with! No excellence oyster bay reviews the version of our website addressed to speakers of English in the and!

Are You Down Remix, Samson Doors Hormann, I'll See You In The Morning Song, Wilmington Plc Accounts, Fake Doctors Note Return To Work, Avon Hospital Leadership, Navy Blue And Burgundy Wedding Cake, Audi A4 Price In Bangalore, Master's In Human Nutrition And Dietetics In Pakistan, Community Cast Problems, World Of Tanks Blitz Upcoming Premium Tanks 2020, An Authentication Error Has Occurred 0x8007001f,